PRIVACY NOTICE
Last updated: September 2, 2025
This Privacy Notice for TalkPilot (“we,” “us,” or “our”) describes how and why we collect, store, use, and share (“process”) your information when you use our services (“Services”), such as when you:
• Visit our website at https://www.talkpilot.co or any other site that links to this Privacy Notice.
• Engage with us in other ways, including through sales, marketing, or events.
Questions or concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions, contact us at hello@talkpilot.co.
SUMMARY OF KEY POINTS
What personal information do we process?
We only collect essential information necessary to operate TalkPilot, including name, email address, company name, and general call context. We do not store or process the content of your conversations.
Do we process sensitive personal information?
No. We do not collect or store sensitive data such as financial information, health records, or private communications.
Do we obtain data from third parties?
No. All data is provided directly by users when registering or using TalkPilot.
How do we protect your information?
All data is encrypted in transit and at rest using SSL/TLS and stored on secure servers with strict access controls.
What are your rights?
You may have rights to access, correct, or delete your information, depending on your location.
How can you exercise your rights?
You can contact us at hello@talkpilot.co to request access or deletion of your data.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you provide
We only collect information necessary to operate TalkPilot:
• Name
• Email address
• Company name
• General call context (we do not store call recordings or transcripts)
Automatically collected data
We may collect limited technical information to maintain security and performance:
• IP address
• Browser type and version
• Basic usage metrics such as pages visited and session times
We do not source data from third-party services, social media, or external providers.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your data to:
• Create and manage your TalkPilot account
• Deliver pre-call, in-call, and post-call features
• Provide technical support and respond to questions
• Send administrative updates and service notices
• Analyze usage patterns anonymously to improve services
We do not sell or share data for advertising purposes.
3. LEGAL BASES FOR PROCESSING
We process your information only when:
• You provide consent
• It supports legitimate business interests like improving the product
• Required by law or regulation
4. WHEN AND WITH WHOM WE SHARE INFORMATION
We only share information to operate TalkPilot or meet legal requirements:
• With secure cloud and storage providers
• For internal analytics in anonymized form
• When legally required by authorities
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tools to:
• Remember user settings
• Improve site performance and reliability
• Monitor security activity
Cookies can be managed or disabled in your browser, but this may reduce functionality.
6. SOCIAL MEDIA LOGINS
We do not currently support social media login. If added in the future, this notice will be updated.
7. INTERNATIONAL DATA TRANSFERS
Data may be stored on secure servers in the United States or other locations. We comply with global privacy frameworks such as GDPR and CCPA and use Standard Contractual Clauses (SCCs) for international transfers.
8. DATA RETENTION
We keep:
• Account data as long as your account is active
• Security logs for auditing
• Anonymous usage data for limited periods
Data is securely deleted or anonymized once it is no longer required.
9. HOW WE KEEP YOUR INFORMATION SAFE
We protect your data through:
• SSL/TLS encryption for all traffic
• Strict access control to servers
• Continuous monitoring for vulnerabilities
• Regular privacy and security training for staff
10. CHILDREN’S PRIVACY
TalkPilot is not intended for users under 18. We do not knowingly collect information from minors. If a minor’s data is discovered, it will be deleted immediately.
11. YOUR PRIVACY RIGHTS
Depending on your location, you may request:
• A copy of your data
• Corrections to inaccurate data
• Deletion of your information
• Restrictions on data use
Contact hello@talkpilot.co to exercise these rights.
12. DO-NOT-TRACK
TalkPilot does not respond to browser DNT signals at this time due to lack of a unified standard.
13. UNITED STATES PRIVACY RIGHTS
Residents of states such as California, Colorado, and Texas may request:
• Access to personal data we collect
• Deletion of their data
• Opt-out of data sale (we do not sell data)
14. UPDATES TO THIS PRIVACY NOTICE
We may update this notice periodically. The updated version will be posted at https://www.talkpilot.co with a visible “Last Updated” date.
15. CONTACT US
If you have questions about this Privacy Notice or how we handle data, contact us:
Email: hello@talkpilot.co
Website: https://www.talkpilot.co