For support and customer care teams
When a customer gets upset, your approved answer is on screen.
TalkPilot listens on the agent's computer and shows what to say next, starting with the answers your team approved.
- No bot joins the call
- No audio stored
- English and Spanish
TalkPilot“This is the third time I'm calling about my order.”
“Sorry you had to call three times. I'll check it now and stay on it until it's solved.”
Example of what you see on screen during a call.
The problem
Hard calls don't wait while you look it up.
In support, everything happens with the customer on the line: sometimes upset, always waiting for an exact answer.
The customer is upset before you say hello.
Third call, same problem. One wrong word makes it worse.
The policy lives in a doc nobody can open mid-call.
So agents guess, or put the customer on hold to ask.
One wrong promise becomes the next ticket.
“It'll be there Friday” turns into another call, and maybe an escalation.
New agents learn on real customers.
Training covers the basics. The hard calls start in week one.
TalkPilot puts your team's answers on screen while the customer is still on the line.
With TalkPilot
The same hard call, handled calmly.
Four moments every support team knows.
A customer calls for the third time
Without TalkPilotThe agent jumps to the cause, and the customer gets angrier.
With TalkPilotTalkPilot suggests a calm first line: own the problem, then say what happens next.
A refund request outside your policy
Without TalkPilotThe agent puts them on hold to ask a supervisor, or promises what they can't give.
With TalkPilotYour approved answer shows first, with what the agent can offer instead.
“I want to talk to your manager.”
Without TalkPilotThe agent argues, or hands over the call with no context.
With TalkPilotYour team's answer for escalations is on screen, so the agent stays calm and hands off well.
A new agent's first week
Without TalkPilotThey learn the hard calls on real customers.
With TalkPilotThey rehearse those calls with an AI customer first, then take real ones with your answers on screen.
Your team follows your process on every call.
What you get
What agents see on the call, and what supervisors get after it.
- Teams
Rules that warn before a bad promise
If an agent starts to say something your playbook forbids, like a delivery date or a refund you don't offer, TalkPilot warns them on the spot. Each breach goes to the review queue.
Approved answers first
Refunds, warranties, late orders: when a customer asks, your answer shows before any other suggestion.
Your policies in the coaching
Upload policy docs, FAQs and product guides. The coach uses them on every call.
English and Spanish, even on the same call
Coaching follows the language of the call, even when the customer switches halfway, and recaps come out in that language too. You can also pick one language in Settings.
Every call scored
The Command Center grades calls against your playbook. Broken rules and low scores land in a review queue for supervisors.
Learn from your best agent
Add transcripts from your best agents. Team DNA finds how they run a call and the phrases they use, then adds what you pick to your playbook.
Practice before the queue
A new agent describes a hard call in one sentence, like “a customer whose order is late again”, then rehearses it by voice with an AI customer and gets a score.
How it works
From the first hello to a recap for the ticket.
- Set up
1. Add your answers and your rules
In the Command Center, start from a support or contact center playbook, upload your policy docs and write the answers your team should give.
- Approved answers for refunds, late orders and escalations
- Rules like “Never promise a delivery date”
- Policy docs as PDF, Word, slides or text
- Start
2. The agent takes the call as usual
On Mac or Windows, in any calling app or softphone, the agent presses Start. TalkPilot hears the computer's audio, so no bot joins and the customer hears nothing.
- Coach
3. Your answer shows first
When the customer finishes talking, TalkPilot shows what to say next. If they raise something your team already answered, that answer comes before any other suggestion.
- Recap
4. A recap ready for the ticket
When the call ends, the agent gets the main point in one line, the action items and a follow-up email draft. Nothing is sent until they review it.
- Paste it into your helpdesk ticket
- Log the call in HubSpot
Works with what you use
Nothing to replace in your phone system or helpdesk.
TalkPilot hears the call through the agent's computer, so nothing installs in your calling app. It does not connect to helpdesks today: the recap is ready to paste into the ticket.
Works alongside
Nothing to install in these apps, and no bot joins the call.
- Any app on Mac or WindowsHears your computer's sound
- Phone callsYour softphone on the computer
ZoomVideo calls
Microsoft TeamsVideo calls
Google MeetVideo calls
WebexVideo calls
Connects to
Nothing is sent until you review it.
HubSpotLiveLog the call to a contact
SalesforceLog the call, see the contact
SlackPost the recap to a channel
GmailLiveFollow-up opens as a draft
OutlookCalendar and follow-up emails
Pricing
Simple pricing for your whole team.
One price per user, with everything in Pro for every seat, starting at 3 users.
For one person
Pro
$20a month
Bought inside the app.
- Unlimited conversations, up to 2 hours each
- Every mode, plus Teleprompter (the full sentence to say)
- TalkPilot reads your documents before the call
- The full Deep Dive after every conversation
- Full practice
For teams of 3 or more
Teams
Custom
Priced for your team. From 3 users, no maximum.
- Everything in Pro, for every seat
- Shared playbook
- Approved answers
- Shared knowledge base
- Phrases to always or never say
- Team DNA: learn from your best people
- Command Center: the web panel where managers see every call and score
- Coaching notes per person
- Roles: admin, manager, member
For extra needs
Enterprise
Custom
Billed annually.
- Everything in Teams
- A contract and billing that fit your company
- User provisioning with SCIM
- Tell us what your security team needs
Tell us what your organization needs.
FAQ
Questions, answered.
- TalkPilot runs on the agent's Mac or Windows computer and hears the call through the computer's audio, so it works next to any softphone or calling app on that computer. It does not connect to helpdesks like Zendesk or Intercom today, so agents paste the recap into the ticket.
Bring your hardest support call to the demo.
Book a demo and we'll try TalkPilot on your real support scenarios, from refunds to escalations.
Learn more
Keep reading
- AnswerWhat an AI assistant for live customer calls needs
- AnswerReal-time vs post-call coaching
- GuideAI coaching for call centers
- GuideReal-time agent assist for small call centers
- From the blogDE-ESCALATE Framework: A Mac AI Assistant for Meetings GuideMaster customer escalations with the DE-ESCALATE framework. This guide shows how a real-time Mac AI assistant for meetings empowers support agents to resolve conflict and improve CSAT effectively.
- From the blog3 Types of Support AI: Chatbot vs KB vs Real-Time AI AssistantConfused by customer support AI? We break down the 3 main types: autonomous chatbots, assistive knowledge bases, and augmentative real-time AI assistants to help you choose.