Conversation intelligence that acts during the conversation
Conversation intelligence software records, transcribes and scores your calls so you can learn from them later. TalkPilot follows the conversation in real time and uses it right away, coaching the person on the call, then writing the transcript and recap afterwards.
Short answer
Conversation intelligence software captures business conversations and analyzes them to find objections, risks and coaching opportunities. Most platforms do this after the call from a recording. TalkPilot works live, so the help reaches the person while the conversation is still happening, and it saves the transcript and recap afterwards.
- Live coaching instead of a post-call report
- A transcript and recap for every conversation
- No meeting bot joining your calls
Two kinds of conversation intelligence
Retrospective platforms are built for managers: dashboards, scorecards, trend reports. Live platforms are built for the person talking. Both produce transcripts; only one of them can change what happens on the call.
- Retrospective: review, score, coach next week
- Live: suggest, correct, capture, and still review later
What TalkPilot looks at
During the call, TalkPilot watches how you speak and what the other person says. After the call, it writes what was agreed and what to do next. With TalkPilot Teams, managers also see each call scored against the playbook.
- Your pace, with a cue when you talk too fast
- Long turns where you held the floor
- Commitments and next steps, as action items
- With Teams: playbook stages, rules and approved answers
No bot, no stored audio
No bot joins the meeting or appears in the participant list. TalkPilot runs on your own device. It does not record or store audio: only the transcript is saved, in your account. If you share your screen, TalkPilot shows unless you turn on Undetectable, a Pro setting on Mac and Windows.
What you get
What TalkPilot does
Live transcription
The transcript builds as the conversation happens, not uploaded afterwards.
In-the-moment help
Suggestions and cues go to the person who can act on them, while they still can.
Automatic recaps
A takeaway, next steps and the full transcript when the conversation ends. The Deep Dive adds what went well and what to try next time.
Team view
With TalkPilot Teams, managers see every call scored against the playbook in the Command Center, plus a review queue for the calls that need a look.
No meeting bot
Nothing joins your call as a participant. The other side sees a normal conversation.
Calls and in person
Zoom, Google Meet and Microsoft Teams on Mac and Windows, and in-person conversations on iPhone and Android.
Live coaching vs. after-the-call review
| Topic | Post-call tools | TalkPilot |
|---|---|---|
| When you get help | ||
| When you get help | After the call, in a recording review | During the call, while you can still change the outcome |
| Who reviews the conversation | ||
| Who reviews the conversation | A manager, when they have time | You get a recap of every conversation, automatically |
| What you do with it | ||
| What you do with it | Remember it for next time | Say the better thing now, then read the recap |
| Setup | ||
| Setup | CRM integration project, admin rollout | Download the app, start it on your next call |
FAQ
Frequently asked questions
What is conversation intelligence software?
Conversation intelligence software captures business conversations, transcribes them and analyzes the content to find coaching opportunities, objections, risks and trends. It is used most often in sales and customer support.
Is TalkPilot a conversation intelligence platform?
Partly. Like those tools, it transcribes and recaps every conversation, and TalkPilot Teams adds scored calls for managers. Its main job is different: it helps the person during the conversation. It does not do forecasting or pipeline analytics.
Does a bot join my meetings?
No. TalkPilot runs as an app on your own device and listens to the audio there, so no extra participant shows up in the call.
What happens to the recordings?
There are none. TalkPilot does not record or store audio. It saves the transcript and the recap in your account. Details are on our trust and security page.
Which conversations can it work with?
Video calls in Zoom, Google Meet and Microsoft Teams on Mac and Windows, and in-person conversations on iPhone and Android.
Get the help while the conversation is still open
Install TalkPilot and get live coaching on your next call. The transcript and recap come with it.
No bot joins the call. No audio is stored.