Conversation intelligence that acts during the conversation
Conversation intelligence software records, transcribes and scores your calls so you can learn from them later. TalkPilot does the analysis in real time and uses it immediately, coaching the person on the call, then producing the same transcript, summary and insights afterwards.
Short answer
Conversation intelligence software records and analyses business conversations to surface trends, objections, risks and coaching opportunities. Traditional platforms do this after the call from a recording. TalkPilot performs the analysis live, so the insight reaches the person while the conversation is still happening, and stores the transcript and summary afterwards.
- Live analysis instead of a post-call report
- Transcripts, summaries and themes across every conversation
- No meeting bot joining your calls
Two kinds of conversation intelligence
Retrospective platforms are built for managers: dashboards, scorecards, trend reports. Live platforms are built for the person talking. Both produce transcripts and analytics; only one of them can change what happens on the call.
- Retrospective: review, score, coach next week
- Live: prompt, correct, capture, and still review later
What the analysis covers
TalkPilot tracks the things that actually predict outcomes across conversations: who spoke how much, which questions were skipped, which objections recurred, whether commitments were made explicit, and how the tone moved.
- Talk ratio, pace and interruption patterns
- Objections, risks and competitor mentions
- Questions asked versus questions missed
- Commitments and agreed next steps
Privacy by default
No bot joins the meeting and appears in the participant list. TalkPilot runs on your own machine. You choose what is stored, and recordings can be discarded once the summary is written.
What TalkPilot does
Live transcription
Accurate transcripts as the conversation happens, not uploaded afterwards.
In-the-moment prompts
The insight is delivered to the person who can act on it, while they can still act on it.
Automatic summaries
Recap, decisions and next steps written the moment the conversation ends.
Cross-conversation themes
Recurring objections, questions and risks surfaced across everything your team handles.
No meeting bot
Nothing joins your call as a participant. The customer sees a normal conversation.
Works everywhere
Zoom, Meet, Teams, phone calls and in-person conversations on the same device.
Live coaching vs. after-the-call review
| Post-call tools | TalkPilot | |
|---|---|---|
| When you get help | After the call, in a recording review | During the call, while you can still change the outcome |
| Who reviews the conversation | A manager, when they have time | Every conversation, automatically |
| What you do with it | Remember it for next time | Say the better thing now, then get the recap |
| Setup | CRM integration project, admin rollout | Download the app, join your next call |
Frequently asked questions
What is conversation intelligence software?
Conversation intelligence software captures business conversations, transcribes them and analyses the content to surface coaching opportunities, objections, risks and trends. It is used most often in sales, customer support and clinical settings.
Is TalkPilot a conversation intelligence platform?
Yes, with one difference: the analysis runs live and is delivered to the person in the conversation, not only to a manager reviewing it afterwards. Transcripts, summaries and cross-conversation themes are still available after the fact.
Does a bot join my meetings?
No. TalkPilot runs as an app on your own computer and listens to the audio there, so no extra participant shows up in the call.
What happens to the recordings?
You control retention. Many teams keep only the summary and discard the audio once the recap is written. Details are set out on our trust and security page.
Which conversations can it analyse?
Video calls, phone calls and in-person conversations, anything the device can hear, including Zoom, Google Meet and Microsoft Teams.
Get the insight while the conversation is still open
Install TalkPilot and see live analysis on your next call, the transcript and summary come free with it.