AI call coaching for sales and support teams
Every objection gets the answer your team approved.
TalkPilot Teams is real-time AI call coaching for sales and support teams: it puts your playbook and approved answers on every rep's screen during the call, then scores each call against that playbook.
- No bot joins the call
- English and Spanish
- From 3 users
TalkPilotLive call · Your playbook“We already have a tool for this.”
“Makes sense. What's working with it, and what made you take this call?”
Example of what a rep sees on screen. You write the approved answers and the rules.
The problem
Everyone agreed on the playbook. On the call, everyone does their own thing.
Nobody opens a doc while a customer is waiting. So each person answers their own way, and you find out later, if at all.
- 34.7%
of companies say more than 75% of their reps use the defined sales process every day
CSO Insights, 2019
- 6.2 months
is the average ramp for a new account executive, a record high
The Bridge Group, 2026
- 31%
of a first-line sales manager's time goes to company admin, not to their reps
A new agent promises a refund you don't offer.
Now the customer expects it, and your team has to clean it up.
TalkPilot Teams brings your playbook into each call, so following it no longer depends on memory.
How it works
You set it up once. Your team uses it on every call.
Two sides of the same product: what you do as the manager, and what each rep gets.
- Set up
1. You build the playbook
Start from a template or write your own: the stages of the call, what to cover in each one, and rules like “Never promise a delivery date.” Assign it to everyone, to one team or to named people.
- Templates in English and Spanish: SPICED, BANT, Sandler, MEDDIC essentials and more
- Also for support calls, contact centers and real estate
- Teach
2. You add your answers and your words
Write the approved answer to each objection your team hears. List the phrases to always say and the ones to never say. Upload your pricing, product docs and slides so the coach knows your business.
- Or let Team DNA find them in your best people's calls
- PDF, Word, PowerPoint and text files, up to 25 MB each
- Practice
3. Your reps rehearse the hard calls first
Assign a practice run where an AI plays the customer, out loud, like “Win over someone who isn't sold.” Each run gets a score out of 100 with what worked and what to fix, and you see the results.
- On the call
4. On the call, they see what to say next
When the customer finishes talking, or when the rep taps Assist, TalkPilot shows what to say or ask. A known objection brings up your approved answer first, the playbook stage stays on screen, and an alert shows up if a rep starts to break one of your rules.
- After the call: a recap, action items and a follow-up draft
- Coaching follows the call in English or Spanish
For managers
The manager dashboard shows how every call went.
A web app for admins and managers, in English and Spanish, that we call the Command Center. Reps don't need it: they just use the app.
Every call, scored against your playbook
Each call gets a score for following the playbook and for handling objections, and broken rules are flagged. Very short calls aren't scored, and you can leave out test calls.
A review queue
Calls with a broken rule or a playbook score under 60 go to one list, so you know which calls to open first.
Coaching notes
Leave a note on any scored call, so your next one-on-one starts from a real moment.
Team DNA: learn from your best people
Add transcripts of your top performers, or pick their TalkPilot calls. Team DNA shows how they run a call, how they answer objections and the phrases they use, quoting their own lines. Compare two people, then apply what works to the team's playbook.
Practice assignments
Pick a practice scenario for one rep or a whole team. Each run is scored, and the results come back to you.
Adoption and leaderboard
See who installed the app and who used it on real calls, by platform, next to a team leaderboard.
With TalkPilot Teams
Every rep, on the same page.
Four moments every team lead knows, with and without TalkPilot Teams.
A new rep's first month
Without TalkPilotThey learn by guessing on real customers, and you hear about it days later.
With TalkPilotThey practiced the hard calls first, and the playbook stage is on screen during the real one.
A rep is about to promise something you can't deliver
Without TalkPilotYou find out when the customer calls back upset.
With TalkPilotAn alert with your rule shows up as they start to say it, and the call goes to your review queue.
Your best rep's best lines
Without TalkPilotThey live in one person's head.
With TalkPilotTeam DNA finds them in that person's calls, and you add them to everyone's playbook.
Your weekly review
Without TalkPilotYou listen to the few calls you have time for and guess about the rest.
With TalkPilotEvery call has a score, and the ones that need you are already in one list.
Your team follows your process on every call.
higher win rate at companies where more than 75% of the team adopts the sales method
Who it's for
For teams that talk to customers all day.
Each kind of team starts from its own template. See how it works for yours.
- Sales teamsObjections, discovery and next steps, starting from SPICED, BANT, Sandler or MEDDIC templates.TalkPilot for sales
- Customer careUpset customers, refunds and policy questions, with your answer on screen when it matters.TalkPilot for customer care
- Contact centersThe same rules on every call, with an alert before an agent breaks one.TalkPilot for contact centers
- Real estate teamsFrom the first enquiry to the offer, on the phone or in person.TalkPilot for real estate
Works with what you use
Works alongside the calls your team already makes.
TalkPilot hears the audio on each person's computer or phone, so nothing changes in your meeting or calling apps. Items marked Live are proven on real calls; the others are built into the apps and newer.
Works alongside
Nothing to install in these apps, and no bot joins the call.
ZoomVideo calls
Google MeetVideo calls
Microsoft TeamsVideo calls
WebexVideo calls
- Phone callsA softphone, or your phone on speaker
- In personiPhone and Android hear the room
- Any app on Mac or WindowsHears your computer's sound
Connects to
Nothing is sent until you review it.
HubSpotLiveLog the call to a contact
SalesforceLog the call, see the contact
SlackPost the recap to a channel
Google CalendarLiveYour meetings and their details
OutlookCalendar and follow-up emails
GmailLiveFollow-up opens as a draft
Privacy
Clear rules about what's heard and what's kept.
What your reps, your customers and your security team will ask about first.
No bot joins the call
TalkPilot hears the audio on each person's own computer or phone, so nothing joins the meeting. It does show on screen shares, unless the rep turns on Undetectable (Mac and Windows).
No audio is stored
We don't record or store audio. Only the transcript is saved, in your account.
You choose what managers see
Managers see call scores, and transcripts only if your workspace allows it. Transcripts are kept for 365 days by default, and scores stay.
Three roles
Admins handle billing, people and settings. Managers see their own team. Members use the apps and can't open the manager dashboard.
Reps start every session
TalkPilot never listens in the background on its own. A session starts when the rep presses Start.
A recording notice, if you want one
Recording rules vary by place, and consent is your responsibility. Your workspace can add a line to calendar invites or email the people on the call.
Pricing
Simple pricing for your whole team.
One price per user, with everything in Pro for every seat, starting at 3 users.
For one person
Pro
$20a month
Bought inside the app.
- Unlimited conversations, up to 2 hours each
- Every mode, plus Teleprompter
- TalkPilot reads your documents before the call
- The full Deep Dive after every conversation
- Full practice
For teams of 3 or more
Teams
$32per user a month
Billed annually ($384 per user a year). Or $40 billed monthly.
- Everything in Pro, for every seat
- Shared playbook
- Approved answers
- Shared knowledge base
- Phrases to always or never say
- Team DNA: learn from your best people
- Scorecards and team dashboard in the Command Center
- Coaching notes per person
- Roles: admin, manager, member
For extra needs
Enterprise
Custom
Billed annually.
- Everything in Teams
- A contract and billing that fit your company
- User provisioning with SCIM
- Tell us what your security team needs
Tell us what your organization needs.
FAQ
Questions, answered.
- An admin creates the workspace with a work email, picks the number of seats and invites the team by email, in English or Spanish. Each person installs TalkPilot on Mac, Windows, iPhone or Android and signs in from the invite. Then you pick a starter playbook and add your approved answers, and scores show up after the first real calls. If you'd like us to walk you through it, book a demo.
See it with your own playbook.
Book a demo and bring the objection your team hears most. We'll show you what a rep sees on the call, the recap, and the scored call in the manager dashboard.
From 3 users. No bot joins the call, and we don't store audio.
Learn more
Keep reading
- AnswerReal-time vs post-call coaching
- AnswerWhat is a real-time AI sales coach?
- AnswerHow to handle price objections live
- Guide5 price objection scripts for your next call
- ComparisonThe best real-time sales coaching software
- ComparisonGong alternatives for small teams
- ComparisonTalkPilot vs Gong
- From the blogHow to Use TalkPilot: A Practical Guide for 2026TalkPilot analyzes your conversations to give you notes, live suggestions, and deep insights. Learn how to use these tools to prepare, perform, and improve.
- From the blogSales Coaching for Founders: A Guide for the Solo SellerAs a founder, you're often the first and only salesperson. This guide provides a 3-step framework for coaching yourself, helping you review calls, identify weak spots, and systematically improve your sales skills.
- From the blogAI Objection Handling: 10 Scripts for Common Sales ObjectionsAI objection handling uses real-time assistance to give sales reps proven scripts and data-backed talk tracks for common objections like price and timing. This helps reps respond confidently and effectively.